Reaching the editorial team

The fastest route to the editorial team is the contact form on this page. Every submission reaches the editors directly, and the form exists so that a message arrives with a subject line attached rather than sitting in an unsorted inbox. There is no sales desk here and no customer support department: this site publishes guides and models bonus arithmetic, and the people reading the form are the same people who write the pages.

If the form is unavailable or you prefer email, write to the editor at this domain, which is editor at jackpot-uk-paradise.uk. Address mail to the editor rather than to any individual, because the shared address reaches whoever is on rota and gets an answer sooner. We do not publish a telephone number, because the site carries no trading desk, no betting counter and no account holders to service; anything that looks like a support number for an operator belongs with that operator, and the operator’s own site is the right place to raise it.

Please do not send account numbers, identity documents or payment details to this address. The editors never handle player accounts, cannot access any operator’s records, and cannot intervene in a withdrawal, a verification check or a closed account. Where a page names a support route for a regulator or a helpline, that route is independent of this site and always the better path for a complaint about a gambling business.

Sending a correction

Corrections are welcome and they are acted on. The most useful correction names three things: the page, the sentence, and the source. A message that reads “the wagering figure on the welcome bonus page is out of date, the operator’s terms now say forty times, here is the link to their terms page” can be checked and shipped in minutes. A message that reads “your numbers are wrong” cannot, because the editors cannot guess which figure is meant on which page.

Every factual claim on this site traces to a primary source, held in an internal fact file with the date it was checked. If you dispute a figure, a primary link usually settles the matter in one pass. Where a term has changed since the page was written, the correction is applied and the review date at the foot of the page moves. Where a source cannot confirm your version, the page stays as written and the reason is stated in the reply. Editors do not reword a page to end an argument; they reword it when the evidence moves.

Three classes of message get priority. First, anything touching responsible gambling: a wrong support resource or a wrong description of how self-exclusion works is fixed ahead of everything else in the queue. Second, terms changes that make a model misleading, because the calculators and charts exist to price real offers. Third, anything that makes a page less safe or less honest, such as a broken link in the licence aside. Everything else is queued in the order it arrived.

Response windows

The editors aim to acknowledge every message within two working days of arrival, and to answer fully within five. Corrections with a primary source attached are usually resolved inside the acknowledgement window, because the check is a single pass. Queries that need research against several operator terms pages can take longer, and if that is the case the reply says what is being checked and when to expect a follow-up rather than leaving the thread silent.

Weekends and public holidays are not working days, so a message sent on Friday evening is acknowledged on Monday or Tuesday. There is no out-of-hours monitoring and no escalation route, because there is nothing here that can break overnight in a way that would harm anyone: the site publishes models and citations, not live prices, and no reader’s money sits anywhere on this domain.

If a thread goes quiet past the five-day window, reply to the original message rather than starting a new one, so the history travels with it. The queue is worked oldest first within each priority class, and a reply bump is always faster than a fresh submission.

Data protection

What arrives through the contact form is handled in line with the UK GDPR and the Data Protection Act 2018, and it is kept to what the request needs. A correction is kept only while the amendment is checked and applied; once the page is fixed, the message is deleted. A data-protection request is retained as the record of the request itself, because that record is how the site demonstrates the request was met within the statutory window. Nothing from the contact form is used for marketing, passed to advertisers, or sold, and the editors do not add correspondents to any mailing list because no mailing list exists.

You have the familiar rights: access to what is held about you, correction of anything inaccurate, erasure where no record-keeping duty applies, and the right to object to processing. Exercise them by writing to the editor at this domain, and the response lands within one calendar month as the law requires. The site collects no analytics identifiers from correspondence and runs no tracking on the contact form itself. What is typed into the form travels over an encrypted connection and is read only by the editors.

Press enquiries

Journalists and researchers are welcome, and the editors treat press mail as a priority alongside corrections. Useful first questions include how the site sources its figures, how the comparison tables are built, and how commercial placement is kept apart from the editorial method; the disclosure page covers the commercial side in full, and a short briefing on the modelling is available on request.

Please do not ask the editors to comment on a named operator’s licence status or to supply player records, because neither exists here: licence claims on this site are limited to what a register shows at the date checked, and there are no player records to supply. Requests for comment on regulation are answered from the primary sources cited on the relevant pages, with links, so any quotation can be verified against the regulator’s own material rather than against a paraphrase.